Talk to people who know treadmills.
Our team has spent years selling and servicing treadmills, so you won't be reading your problem out to a script. Call during business hours and someone in Australia picks up.
Suite 1208/530 Little Collins Street
Melbourne VIC 3000
Also the address for a written warranty claim.
ON:PACE KAZE 7
Have these handy and it'll be quicker.
Your order number
And roughly when your treadmill arrived.
Your model and serial number
Both are on the compliance label on the frame.
What it's doing
A short description, and a photo or a few seconds of video if you can.
In the first week, it's usually a set-up question rather than a fault. A belt that drifts or slips, or a rattle, is an adjustment every new treadmill needs. Help and care walks you through all three.
- Something's wrong
Making a warranty claim
Call or email with your order number and what the treadmill is doing. We'll work out together what it needs, then send a replacement, a part or a fix. It comes straight to us, not back through the shop.
The warranty - It's not for you
Sending it back
For 100 days after it's delivered, you can send it back for a full refund, and we pay the return freight. It has to travel in its original carton, so keep the box until you're sure.
The guarantee - About your order
Where you bought it
ON:PACE is sold through one retail partner. Delivery timing, order changes and invoices go to them. Faults, parts and the warranty come to us.
Where to buy