How it works
You get 100 days, starting the day your treadmill is delivered. Walk on it, run on it, use it the way you planned to. If it's not right for you, send it back. You don't need to give us a reason.
If something feels off in the first week, call us first. Most first-week problems are a 5-minute fix, like a belt that needs tensioning.
What you get back
The full price of the treadmill, refunded to your original payment method once it's back with us and checked in. There's no restocking fee, and no rule that it has to be unused. Using it is the whole point.
The return freight is on us
We book the carrier, give you a collection window and pay the freight. You pay nothing to send it back, and you're never left trying to find a courier for a carton this size.
The one condition
It has to travel back in its original carton and packing. A treadmill is heavy and awkward to move, and the carton it came in is the only thing built to protect it on the truck. So keep the box until you're sure.
How to start a return
Call 1800 950 743 (Mon–Fri, 9am–5pm AEST) or email support@getonpace.com.au with where you bought it and your order number. We'll arrange the pickup and confirm your refund in writing before the treadmill leaves you.
What it isn't
It isn't the warranty. The warranty covers a treadmill that develops a fault, and that's a warranty claim rather than a return. Read the warranty.
This guarantee is separate from, and in addition to, your rights under the Australian Consumer Law. Nothing here reduces them.